Please note, submission of your email does not guarantee a replacement or credit.
Clarissa Maxwell Inc. will exchange your jewelry with the same product in the same finish when available. If the same product is not available you may choose another product with the same value. A credit or refund will not be issued.
Warranty resolution may take up to 2 weeks to process. Processing time may extend during the holiday season.
This warranty does not cover damage to Clarissa Maxwell products caused by accident, misuse and abuse, modification, attempted repair, negligence after purchase, ordinary wear and tear, and/or failure to follow the product’s care instructions.
Do not expose your Clarissa Maxwell products to harsh chemicals or environments, as they can alter the appearance of the product. These include, but are not limited to, liquid silver polish, pools, hot tubs, and spas.
Beaded Bracelets have a one-year warranty covering manufacturing defects. Clarissa Maxwell may discontinue a particular color bead. at anytime If this occurs, Clarissa Maxwell will replace the color bead with another color of your choice. A credit will not be issued.
All other Clarissa Maxwell products have 30 day warranty covering manufacture defects.